Free worldwide shipping on all orders!

Customer Help

Our support team is always here to assist.

Common purchase queries answered

Orders and Shipping

Our processing time is 2 to 3 days. Most orders will be processed within 24 hours. It takes anywhere between 5 to 18 business days for the product to arrive, depending on where you live.

Create an account or access your exising account using the link below,

https://www.pitbo.com/my-account/

In order to change your order shipping address, please contact our support team immediately at “[email protected]”. If the item is processed and shipped before you can contact us then we won’t be able to help you. The more sooner our team gets your email  the better for us to track the order and make the necessary changes.

Please provide below details in the email,

Order number #, Ordered Item, New Address to which the item has to be shipped.

Once an order is shipped, our system will share tracking details to your email address. You can keep track of your package status using the details shared.

We don’t store credit card information on any of our systems. All transactions are processed using secured and trusted payment providers – Stripe & Paypal. 

Please contact our support team ([email protected]) as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.

We ship worldwide. Just in case you are concerned, then please reach out to our support team ([email protected]) and get it clarified before placing an order.

Often, when you order multiple items we utilize different distribution channels. As such, many times each item will be shipped separately. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they will get to you!

If you need to swap an item

Returns and Exchanges

For more information on our return and refund policy, please visit the link below,

https://www.pitbo.com/return-and-refund-policy/

In case of wrong package being delivered, please share our team with the picture of the package showing the item and provide more details about your order number, item ordered etc to [email protected].

Our team will get guide you through next steps and will make sure that right package is delivered to you as soon as possible.

If your order arrived damaged, then do get in touch with our team immediately at [email protected].

Please do share a picture of the item that was delivered and provide us with the order number along with it. Our team would guide you on the next steps and make sure a replacement is delivered as soon as possible.

Get in touch with our team at [email protected] and they would happily guide you on the details.

Currently we provide only email support and about to start with chat soon. In order to get customer support, please submit the form in contact us page or directly send an email to [email protected]

In order to change your order shipping address, please contact our support team immediately at “[email protected]”. If the item is processed and shipped before you can contact us then we won’t be able to help you. The more sooner our team gets your email  the better for us to track the order and make the necessary changes.

Please provide below details in the email,

Order number #, Ordered Item, New Address to which the item has to be shipped.

Please contact our support team ([email protected]) as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.

For some items, we do allow pre-order. if you see any such option of the product page then please do a pre-order and we will notify you when the stock becomes available and the order is shipped. 

Please also note that if your purchased item is on pre-order, it may take longer to arrive at your doorsteps due to manufacturing delays. Most pre-ordered products will take about 30 to 45 business days to ship.

Free Worldwide shipping

On all orders

Easy 30 days returns

30 days money back guarantee

Orders dispatch within 24 hrs

From time of order

100% Secure Checkout

PayPal / MasterCard / Visa